Cancellation & Refunds Policy

Subscriptions (gym plans and AI Coach)

You can cancel your subscription at any time from the billing settings. Access continues until the end of the current paid period; you will not be charged again after cancellation.

Monthly and yearly subscription payments are not refunded for unused time, except where required by applicable law or where we charged you in error. If we charged you in error, we will refund the full amount to the original payment method.

Purchases made through the Android or iPhone app

If you subscribed through Google Play or the Apple App Store, billing, cancellation and refunds are handled by Google or Apple under their own policies. To request a refund, visit the relevant platform support page for your purchase.

Payments made on novark.app (Razorpay)

For payments processed directly on novark.app via Razorpay, refunds that we approve will be returned to the original payment method within 5–7 working days of approval.

Free trial

No payment is taken during the 90-day free trial. Cancelling during the trial ends your access immediately at no charge.

Day passes and gym fees

Day passes and gym fees are paid to the gym. Refund requests for these should be directed to your gym. If a payment failed or was duplicated on our system, email us and we will investigate and resolve it.

How to request a refund

Email sadiq@novark.app with your account email address and the payment reference number. We will respond within one working day.